Frequently Asked Questions
Everything you need to know about our luxury cashmere essentials.
What makes Guest In Residence cashmere unique?
We focus on creating 'future heirlooms' using 100% high-quality cashmere. Our pieces are designed with longevity in mind, utilizing premium fibers that soften with age rather than wearing out.
How should I care for my cashmere garments?
To maintain the integrity of the fibers, we recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines are calculated at checkout based on your location.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I determine my correct size?
Our pieces generally run true to size with a relaxed, comfortable fit. You can find detailed measurements for every garment on our Size Guide located on each product page.
Do you offer international duties and taxes coverage?
For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery experience without unexpected fees upon arrival.